Předmět Services - Systems, Modeling and Execution (PA181)
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Další informace
Cíl
Practical seminars on the design of Service Systems applications. Students cooperate on design and operation preparation of practical applications that meet requirements of Service Systems. Course is organized in seminar form and relatively high level of student's team autonomy is expected.At the end of the course students should be able to:make reasoned decisions about service system design and service system innovation; work with information in given business domain; formulate value propositions.
Osnova
Service Systems Basics & Service Systems Engineering & Application as Service System & Application as Part of Service System & Application Domain Understanding & Application Domain Conceptual Modeling & Use Cases Analysis and Design & Application Goals Specification & Business Models Preparation & Service System Assembly, Production and Services Execution & Service system verification and validation & Finding application fields for new technologies & Service system design as a project or program & Service execution as a project within a portfolio
Literatura
Lovelock, Ch., Wirtz, J.: Services Marketing: People, Technology, Strategy. Pearson Prentice Hall. 2007. ISBN 0-13-205676-3.Berkun, Scott: The Art of Project Management, O'Reilly, 2005. ISBN: 0-596-00786-8Hefley, Bill; Murphy, Wendy (Eds.): Service Science, Management and Engineering Education for the 21st Century, Springer, 2008,
Požadavky
Domain Understanding and ModelingProject Management and Service Lifecycle
Garant
doc. RNDr. Eva Hladká, Ph.D.
Vyučující
Mgr. Filip Procházka, Ph.D.Mgr. Jitka Kitner