Předmět Communiction Skills 2 (MUMM / ECKO2)

Na serveru studentino.cz naleznete nejrůznější studijní materiály: zápisky z přednášek nebo cvičení, vzorové testy, seminární práce, domácí úkoly a další z předmětu MUMM / ECKO2 - Communiction Skills 2, Fakulta managementu a ekonomiky ve Zlíně, Univerzita Tomáše Bati ve Zlíně (UTB).

Materiál	Typ	Datum	Počet stažení

Obsah

- Assertiveness- Conflicts Solving in Communication- How to get on well with problem people- Mediation- Business Dealings- Questioning at Business Dealings- Techniques of Negotiation- Pressure Tactics- Persuasion- Manipulation- Communication with Mass Media- Press Conference

Získané způsobilosti

The student has knowledge of the basic rules of interpersonal communication in managerial life. Student can communicate at very good level, keeps his/her emotions in conflict situations under the control, can prevent conflicts and resolve them without undue emotions. The student applies knowledge of assertive techniques and communication with problem people. The student is able to detect problems suitable for solution through mediation, and has basic knowledge of the mediation process. The student can conduct business dealings, choose and set appropriate targets, combine listening with techniques of negotiation and questioning at business dealings. The student is able to recognize and detect pressure and manipulative techniques, and to resist them. The student is able to persuade other people, is qualified to organize and lead a press conference, discuss with the media representatives, handle and respond to difficult questions, argue, and appear as a speaker in front of the camera.

Literatura

JOHNSON, Brandt. Presentation skills for business professionals. GRIFFIN, Jack. How to Say It at Work: Putting Yourself Across with Power Words, Phrases, Body Language, and Communication Secrets. New York: Prentice Hall Press, 1998, 394 pages, ISBN 0-7352-0012-2. ROEBUCK, Deborah. Improving Business Communication Skills. Publisher: Prentice Hall; 4 edition (September 7, 2005) 4th Edition, Paperback: 480 pages. ISBN 10: 0131184598.CHANEY, Lillian H., MARTIN, Jeanette S. Intercultural business communication. McKENNA, Colleen. Powerful Communication Skills: How to Communicate with Confidence. New York: Barnes & Noble Books, 2004, 116 pages, ISBN 0-7607-4553-6. ILARDO. Speaking Persuasively, New York: Macmillan Publishing Co., Inc., 1981. LAWSON, Ken. Success in Dealing with Difficult People (Business Buddies Series) (Spiral-bound). LEINEMANN, Ralf, Elena Baikaltseva. How to Manage a Successful Press Conference. Paperback: 251 pages, Publisher: Gower Technical Press (November 24, 2006), ISBN-10: 0566087278, ISBN-13: 978-0566087271). Hogan, C. Practical Facilitation. A Toolkit Of Techniques. Kogan Page. London, Practical Facilitation, 2003. Dawson, R. Secrets of Power Neogatiating. MINA, Eli. The Business Meetings Sourcebook. Hardcover: 653 pages, Publisher: AMACOM/American Management Association; 1st edition (June 15, 2002) ISBN-10: 081440670X, ISBN-13: 978-0814406700. The handbook of communication skills. 2nd ed. London : Routlege, 1997. ISBN 0-415-12326-7.DAWSON, Roger. The Psychology of Persuasion: How to Persuade Others to Your Way of Thinking. Hardcover: 288 pages , Publisher: Pelican Publishing Company (May 1996) ISBN-10: 1565541464 ISBN-13: 978-1565541467.

Požadavky

Způsob zakončení předmětu - zkouškaRequirements on students to receive credit:- 80 % attendance in the seminars- Activ participation in seminars- Oral presentation in the seminar according to the lecturer´s demandsRequirements on students to pass the exam:- Received credit- Successful written test in the range of knowledge of lectures and study materials in Moodle (minimum 60 %)

Garant

Ing. Petra Kressová, Ph.D.

Vyučující

Ing. Petra Kressová, Ph.D.