Předmět Interpersonal Communication-Management (MUMM / PIVRE)

Na serveru studentino.cz naleznete nejrůznější studijní materiály: zápisky z přednášek nebo cvičení, vzorové testy, seminární práce, domácí úkoly a další z předmětu MUMM / PIVRE - Interpersonal Communication-Management, Fakulta managementu a ekonomiky ve Zlíně, Univerzita Tomáše Bati ve Zlíně (UTB).

Materiál	Typ	Datum	Počet stažení

Obsah

- Introductory lecture - communication and social psychology, communication theory, communication capabilities, communication features, the process of communication, interaction and communication, ...- Personality in social context and communication, social perceptions, attitudes, attractiveness, credibility,listening - empathy, understanding, relationships - analysis and evaluation of relations, improvement of relations.- Verbal and nonverbal communication.- Interview - conversation, persuasion and negotiation, dialogue, trialogue, duet, rules for the interview. Selection (entrance) interview. Evaluating (assessments) interview.- Presentation and communication with the audience.- Problem of communication, conflict, criticism, manipulation, aggression, passive behavior, mobbing, harassment, discrimination, unhealthy communication.- Communication environment of the company, communication in management.- Meetings and counseling, workshops, discussion groups.- Team work, the working group.- Telephone calls, written communications, electronic communications, massmedia communication.- Transcultural communication. Trade (business) negotiations.- Communication audits and communication training.

Získané způsobilosti

After completing the course students acquire skills necessary for interpersonal interaction and communication. Will be able to differentially perceive of people and their manifestations. Will be able to apply the skills of listening. He can affect interpersonal relationships. He oriented in communication so that an individual will use a differentiated approach. He can deal with problem situations, to avoid inappropriate behaviors in himselves and colleagues. He can persuade (convince), motivate, critically evaluate and document their claims. Lead functional teams to create and promote their creative activity.

Literatura

Hargie, Owen, Dickson, Tourish. Communication Skills fof Effective Management. MC Milán, 2004. ISBN 978-0333-96575-7.R. Keller and Tim Hindle. Essentials Manager´s Manual, DK Publishing, Inc., 375 Hudson Street. ISBN 0-7894-3519-5.Mikuláštík, M. Interpersonal Communication. Zlín, UTB, 2011. Mikuláštík, M. Komunikační dovednosti v praxi, 2. rozš. vydání. Praha, Grada, 2010. Leavih, H., Bahrami H.. Managerial Psychology, Chicago, London , The University of Chigago Press. ISBN 0-226-46973-5.DE VITO, J. A. Základy mezilidské komunikace. Praha: Grada Publishing, 2005. ISBN 80-7169-988-8.

Požadavky

Způsob zakončení předmětu - klasifikovaný zápočetCourse credit requirements:1) Active (min. 80 %) attendance and participation in the seminars.2) Submission of one term papers (essays) - extent approximate range of 5 pages,3) Passing the written final examination (min. 60 %).

Garant

Mgr. Petra Mandincová, Ph.D.

Vyučující

Mgr. Petra Mandincová, Ph.D.