Communication - the internet

18. Communication - The Internet

1. DEFINITION AND TYPES OF COMMUNICATION

• the imparting or exchanging of information by speaking, writing, or using some other medium, sharing of ideas and feelings

VERBAL COMMUNICATION

• any communication that uses words to share information with others

• talking to your friend, presentation, giving speech

• opening communication = first impression, very important for job interviews, meeting someone for the first time

• rule of effective speaking - words you choose, how you say them and with what intonation you use it, how to tell something bad in a gently way (because words can hurt)

• rule of active listening - being able to listen to others, don’t focus just on some facts, listen to the whole thing and then make an overall picture

advantages of verbal communication

• hearing things yourself - you understand what the other person meant so there is no misunderstanding

• hearing the tone of the person’s voice

• expressing ourselves

disadvantages of verbal communication

• you don’t have to be that good with words so you can’t express your emotions

• you don’t know how to help a friend or what to say when needed

• verbal communication can be tiring sometimes - listening to someone speak for multiple hours or being forced to pay attention for a very long time

NON-VERBAL COMMUNICATION

• talking without speaking a word

• using just gestures, facial expressions, body language and posture, appearance, haptics, eye gaze

• constitutes 70% to 80% of communication

• every placement plays a role in this type of communication - where are you standing, your looks, colour of your hair, but charisma is still working a lot

• kinesics = body language

• proxemics = distance between the speakers

advantages of non-verbal communication

• easy to understand - especially when people don’t speak the same language

• expressing our emotions without expressing them verbally

disadvantages of non-verbal communication

• body never lies - something we don’t want to be shown can be shown

WRITTEN COMMUNICATION

• communicating by sending messages through texts, letters, e-mails etc.

• very time consuming

• often formal method of communication

• can be used for example as a legal evidence

advantages of written communication

• suitable for long distance communication

• gives responder a sufficient time to think, act and react

• creating permanent record of evidence

disadvantages of written communication

• time consuming

• there may be misunderstanding (we can’t hear the intonation, or the person could mean it in a different way)

• can’t maintain strictly secret (which would have been possible in oral communication)

• not effective in case of emergency

VISUALISATION

• communication through something you just see - picture can tell a thousand words

• multiple types of charts, graphs, etc.

• communication through art - expressing your feelings, opinions, (hidden message)

advantages of visualisation

• for some people it is easier to communicate or express in this way

disadvantages of visualisation