Corresponding with customers

1. Corresponding with customers

(Launching new products or services. when your company launches a new product or service, who would you send information to first? What you should put in a letter or email of complaint)

If you have big news, you need a big plan. And that's where the product launch comes in. From establishing the proper messaging and creating the assets to enabling your sales team and keeping momentum, there's a lot that goes into putting together a solid product launch plan. Before you launch a new product or service, you should start much earlier. Don’t expect to reporters to write about you and your product or service. Make the product or service available to important influencers as a first step. Influencers can be friendly customers. Encourage these people to use your product or service and then write review articles or posts on social media. You should fill the social media with post like coming soon before you launch it and prepare your potential customer for your revolution product. Do something unusual during the release cycle. Some examples include creating a funny video or invite famous celebration to a launching party for example in Vienna. Make it easy for people to learn more about your product with free trials, downloads, product videos, and demos. Send out leaflets about your new product everywhere as possible.

If my company has launched a new product or services I would definitely send information to my most important clients. Because of them our company earn a lot of money and extend, so I would introduce it to them first. These people believe in our product, that’s why they purchase a lot, so if we launch a new product they might like it as well and also will recommend to other companies and that is the best advertisement. So I would send an email to them where I will introduce my product in the best lights, how it all works and also invite them to a launching party with free samples.

Well, in a letter or email of complaint should definitely be details of the problem which occurred. You should describe in detail what went wrong. You should inform the about an explanation of the consequences of this problem. What actually happen. Then what action you want them to take. It means if you want your money back or a new piece or service. Also an explanation of why you chose their product or service in the first place. Definitely a threat about what you will do if they don’t correct the problem. Since you can’t leave things like this. Name some reasons why you have been happy with them in the past. And finally for example a few words about comparison of their product or service with their competitors’ product or services.