Handling-calls7
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7 Handling calls
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Business phone calls can reduce productivity because of the time they take up. Even a modest reduction in calls can increase productivity. Most business calls are not important enough to justify executives stopping what they are doing to answer them.
Devices such as the Blackberry can become so much a part of business people’s lives that they think they are receiving calls even when they aren’t. Overuse can also lead to medical problems.
Addiction to mobile phones can intrude into your personal life. People are becoming incapable of ignoring ringing phones no matter what else they are doing at the time.
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a busy, ring
b disturbed, hold
c possible, answer
d expecting, pick up
e important, leave
f real, unplug
g out, divert
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Asking politely
a if possible
b if you can
c if you would
d if you’re not too busy
e if you’ve got time
f if you’ve got a minute
g if it’s not too much trouble
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Could you ...
email me my flight details
let me have a copy of the report
get on to our supplier
get back to me within the hour
take a quick look at the proposal
arrange for somebody to meet me at the station
set up a meeting with the heads of department
send their accounts department a reminder
fix me an appointment
book the conference room for three
fax the figures through to me
organise a tour of the plant for some visitors
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Unexpected phone calls
Call 1 d Call 2 c Call 3 a Call 4 b
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Call 1
a The receiver doesn’t speak English well and thinks the caller wants a car, rather than that she works for What Car? magazine.
b He fetches someone who speaks better English.
Call 2
a He says he is in a meeting and asks the caller to e-mail the figures.
Call 3
a He is unprofessional, informal and casual.
b a pension fund
Call 4
a at the Expo in São Paulo
b an introduction to the boss
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Call 1
a Can you put
b I’m afraid I
c Can you speak
Call 2
a I’m calling about
b I’m afraid I
c Can I call
Call 3
a What can I
b Do you know
c Who am I
Call 4
a I’m sorry to
b Can I ask
c Can you give
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a OK, I’ll see what I can do.
b OK, I’ll see if I can reach him on his cellphone.
c OK, I’ll call back later.
d OK, I’ll do that right away.
e OK, I’ll speak to you later.
f OK, I’ll wait to hear from you then.
g OK, I’ll sort something out.
h OK, I’ll get someone who speaks better English.
i OK, I’ll get back to you tomorrow.
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Language links
Vocabulary: Office life
1 do 2 fax 3 check 4 get 5 circulate 6 delegate 7 update 8 running 9 hold 10 cleared 11 print 12 grab 13 cancel 14 listen 15 put 16 meet 17 crash 18 arrange 19 pick 20 give 21 make 22 missed 23 break 24 contact 25 fix 26 can 27 get 28 postpone 29 finish 30 phone 31 leave 32 hit 33 celebrate 34 blew 35 screwed 36 feeling 37 draft 38 hand
Grammar: will
1 a Will you help me?
b Stop making personal calls or I’ll charge you for them.
c I expect the company will do well.
d I won’t accept anything less than 2%.