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Chapter 3

  1. What are the kind of check-ups you may face ?

    b) follow-up

    d) preliminary

  2. To which trend of management science did Tomáš Baťa contribute ? (M. means „management“)

    c) Interpersonal M.

  3. What is Toyotism ?

    a) Lean Production

  4. What does corporate culture determine ?

a) whether waste is separated at the company

c) whether equal opportunities are a company rule

d) whether your innovative ideas are appreciated

  1. Operational Management

    no answer

  2. MBO ...

b) required worker’s participation

c) makes workers keen on meeting goals

d) requires good communication

  1. Controlling is supposed to ........errors

a) find

b) correct

c) prevent

d) eliminate

  1. Six Sigma is ....

    b) controlling method

  2. The sentence „Goals should be SMART“ means that goals should be, among other characteristics ...

    b) attainable

  3. CSR is...

    b) determined by corporate culture

  4. Management started to be considered necessary ....

    b) by David Hume

  5. The most serious problem of decision making is ....

    b) lack of information

  6. MBWA means that your boss ....

    a) carriers out a check up whenever he or she wants to

  7. What are the methods managers can use to decide whether to introduce a new project or not ?

a) PEST

b) SWOT

  1. What is benchmarking ?

    a) a method of quality management

Chapter 4

  1. What is B2B ?

    b) a type of selling process

    c) it’s when one company sells its product to another company

  2. What is the 4P‘s ?

    b) the marketing mix analysis

  3. Which of the following can be threat under certain circumstances ?

    a) low competitor’s price

    b) location of my buisness on the outskirts of Prague

    c) a lot of foreigners in town

    b) participation in an independent quality test

  4. Which of the following can be a strength under certain circumstances ?

    a) low competitor’s price

    b) location of my buisness on the outskirts of Prague

    c) a lot of foreigners in town

    b) participation in an independent quality test

  5. Which of the following is true about C2C ?

    a) it’s an electronic platform for business

    c) ebay.com is an example

    b) aukro.cz is an example

  6. Price skimming is when a company .....

    c) fixes a very high price using some people’s uncontrollable desire for new products

  7. Which of the following is quantitative research method ?

    b) questionaries

    c) omnibus research

    d) on-line survey

  8. Which part of the marketing mix does product image belong to ?

    c) product

  9. Tick the true sentences

    a) Wholesalers want very low prices from producers

    b) Distribution cost are higher in case of retailers compared to wholesalers

    c) Choice of distribution channels is crucial regarding distribution costs

  10. Product life cycle typically comprises the following stages:

    d) introduction, growth, maturity, decline

  11. Street hawkers are ...

    b) those who sell their products in the streets while shouting in order to get noticed

  12. Market segmentation is carried out by ....

    a) sex

    b) race

    c) religion

    b) ethnic origin

  13. At the stage of product maturity ...

    a) product costs are increasing because of expensive marketing campaigns

    b) the market becomes saturated

    c) sales are at peak

    b) profits start to decline

  14. At the stage of growth ...

    b) costs fall

    c) revenue rise

  15. At the stage of introduction ...

    b) revenues are near zero

    d) costs are very high

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